STORE POLICIES

Things You Need to Know

 

SHIPPING AND DELIVERY

How It Works

All orders are processed in order of receipt. It is vital that you complete the expected delivery section when ordering as this will allow me to ensure you receive your order on or before the requested date.


If we are experiencing a high volume of orders, turn around time may be increased, you can check the current turnaround time on the homepage of my website or on our Instagram page.

If there will be a significant delay in shipment of your order, we will contact you via email.


Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.


Royal Mail 2nd Class £3

2-5 business days


Delivery delays in The Royal Mail serviced can occasionally occur however we do aim to dispatch early to avoid dissapointment.

 

Everything You Need to Know

RETURNS & REFUNDS

If you are not entirely satisfied with your purchase, we're here to help.


We offer a 7 day no questions asked return and refund policy on unpersonalised items.


Personalised items are non refundable unless faulty or there is a mistake with your order that we are responsible for.


Returns

You have 7 calendar days to return an item from the date you received it.


To be eligible for a return, your item must be unpersonalised, unused and in the same condition that you received it.


Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.


If your return is approved, we will initiate a refund to your original payment method unless requested otherwise.


You will receive the credit within a certain amount of days, depending on your card issuer's policies.


Shipping

You will be responsible for paying for your own shipping costs for returning your item.


Shipping costs are non­refundable, therefore, If you receive a refund, the initial cost of shipping will be deducted from your refund.


Contact Us

If you have any further questions on how to return your item, please do not hesitate to contact us.

 

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